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Top Chat Services Companies in Kolkata


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Technokrats

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TechnoKrats, an offshore software development and BPO company in Kolkata, India, is the sister concern of Tenet Systems Pvt. Ltd. Since 2006, Tenet Systems has been delivering robust BPO and KPO services to international clients. TechnoKrats, active since 2015, provides bespoke technology-based services globally and is considered one of the best website design and development services in India. Our field of expertise encircles web designing & development, digital marketing with SEO and SEM services, lead generation technology integration services, application development, and BPO services. Our resilient team of experts: UI/UX designers, experienced project managers, and developers are skilled in offering powerful solutions and are always ready to take up challenges that make TechnoKrats Read More

  • dollar

    $25-49/hr

  • user

    50 to 99

  • calender

    2015

  • location

    India

Frequently Asked Questions

BPO Chat Services are outsourced customer support solutions that handle text-based conversations between businesses and their customers through online platforms.

Chat Services focus on real-time text communication, while other BPO services may include voice calls, email support, or back-office tasks.

BPO Chat Services can provide 24/7 customer support, reduce response times, handle multiple queries simultaneously, and often cost less than in-house solutions.

Consider factors such as the provider's experience, technology capabilities, language support, pricing, and customer reviews available on the website.

Any business with an online presence can benefit, including e-commerce, software companies, financial services, and healthcare organizations.

BPO Chat Services use human agents, offering more personalized and complex problem-solving abilities compared to AI chatbots, which are better for simple, repetitive queries.

Possible drawbacks include less direct control over customer interactions, potential language barriers, and the need for careful management to maintain service quality.

Many BPO Chat Service providers offer integration capabilities with popular CRM and helpdesk systems. Check the provider's technical specifications in their listing.

Key performance indicators include customer satisfaction scores, response times, resolution rates, and the number of chats handled. Many providers offer regular performance reports.

Reputable BPO Chat Service providers implement strict security measures. However, always verify their compliance with data protection regulations and security certifications.

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