1. Home
  2. Telemarketing
  3. Kolkata

Top Telemarketing Companies in Kolkata


1 Companies

profile

Technokrats

No Reviews

TechnoKrats, an offshore software development and BPO company in Kolkata, India, is the sister concern of Tenet Systems Pvt. Ltd. Since 2006, Tenet Systems has been delivering robust BPO and KPO services to international clients. TechnoKrats, active since 2015, provides bespoke technology-based services globally and is considered one of the best website design and development services in India. Our field of expertise encircles web designing & development, digital marketing with SEO and SEM services, lead generation technology integration services, application development, and BPO services. Our resilient team of experts: UI/UX designers, experienced project managers, and developers are skilled in offering powerful solutions and are always ready to take up challenges that make TechnoKrats Read More

  • dollar

    $25-49/hr

  • user

    50 to 99

  • calender

    2015

  • location

    India

Frequently Asked Questions

BPO telemarketing services involve outsourcing phone-based marketing and sales activities to a third-party provider. These services include making outbound calls to potential customers, handling inbound inquiries, and managing customer relationships over the phone.

BPO telemarketing can help your business by reducing operational costs, increasing sales leads, improving customer service, and allowing your in-house team to focus on core business activities.

Various industries use BPO telemarketing, including retail, healthcare, finance, technology, and telecommunications. Both small businesses and large corporations can benefit from these services.

When selecting a BPO telemarketing provider, consider factors such as their experience in your industry, technology infrastructure, quality assurance processes, pricing models, and client testimonials. It's also important to assess their communication skills and cultural fit with your business.

Some potential drawbacks include less direct control over customer interactions, possible language or cultural barriers, data security concerns, and initial setup costs. It's important to weigh these against the benefits when making a decision.

BPO telemarketing often offers cost savings, scalability, and access to specialized expertise compared to in-house telemarketing. However, in-house teams may have better product knowledge and alignment with company culture. The choice depends on your specific business needs and resources.

BPO telemarketing providers usually employ advanced technologies such as automated dialing systems, customer relationship management (CRM) software, call recording and monitoring tools, and analytics platforms to enhance efficiency and performance.

To ensure quality, establish clear performance metrics, regularly monitor calls, provide ongoing training, and maintain open communication with your BPO provider. It's also important to gather customer feedback and adjust strategies accordingly.

Common pricing models include per-hour rates, per-call rates, performance-based pricing (such as pay-per-lead or pay-per-sale), and fixed monthly fees. The best model for your business depends on your specific goals and budget.

To integrate BPO telemarketing with your marketing strategies, align your messaging and goals across all channels, share customer data and insights between teams, and create a seamless handoff process for leads or inquiries generated through telemarketing efforts.

More Service Providers