SmartOKS is an IT service management platform for organizations where the IT department is one or two people - schools, colleges, clinics and municipal services. Instead of a spreadsheet, a group chat and someone's memory, everything lives in one place: every device has a location, every ticket has a status and a history. What's inside Ticketing. A public request form your staff opens without any login - they pick building → room → workstation, describe the problem and attach a photo. Four statuses, four priorities, comments, change log, and a kanban board with drag-and-drop. Admins and managers get an email on every new ticket. Asset tracking. A real hierarchy: buildings → rooms → workstations → devices, with employees attached. PC specs live in separate fields (CPU, motherboard, GPU, RAM, storage, NIC, MAC, OS), so you can filter and count them — not just read a text blob. CSV import, PDF and Excel reports. Consumables. Cartridges bound to a specific printer in a specific room, with status and history — so you see what is actually installed and what is dead stock. Knowledge base. A rich editor with tables, images and code highlighting for your own runbooks. AI assistant. Answers from your own data, not from the internet: it queries tickets, workplaces, devices and cartridges through parameterized tools instead of guessing. SmartOKS Agent. A Windows service that binds to a device card via QR code and keeps its hardware specs current, with no manual entry.

Locations

• Ukraine