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Top Technical Support Companies in Kolkata


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Technokrats

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TechnoKrats, an offshore software development and BPO company in Kolkata, India, is the sister concern of Tenet Systems Pvt. Ltd. Since 2006, Tenet Systems has been delivering robust BPO and KPO services to international clients. TechnoKrats, active since 2015, provides bespoke technology-based services globally and is considered one of the best website design and development services in India. Our field of expertise encircles web designing & development, digital marketing with SEO and SEM services, lead generation technology integration services, application development, and BPO services. Our resilient team of experts: UI/UX designers, experienced project managers, and developers are skilled in offering powerful solutions and are always ready to take up challenges that make TechnoKrats Read More

  • dollar

    $25-49/hr

  • user

    50 to 99

  • calender

    2015

  • location

    India

Frequently Asked Questions

BPO Technical Support services involve outsourcing technical assistance tasks to specialized companies. These services include helping customers with software issues, hardware problems, and general IT-related queries.

Technical Support BPO focuses specifically on resolving IT-related issues, requiring staff with specialized technical knowledge. General customer service outsourcing typically handles a broader range of customer inquiries that may not require technical expertise.

Outsourcing Technical Support can reduce costs, provide 24/7 support, offer access to specialized skills, and allow companies to focus on their core business activities.

Potential drawbacks include less direct control over support quality, possible language barriers, and the need for careful management of data security and privacy.

Consider factors such as the provider's experience in your industry, their technical expertise, client reviews, pricing structure, and their ability to scale services as your needs change.

These services can handle a wide range of issues including software troubleshooting, network problems, hardware malfunctions, account access issues, and guiding users through product features.

Reputable providers implement strict security measures such as encrypted communications, secure access controls, regular security audits, and compliance with data protection regulations.

Yes, most BPO providers can integrate their support systems with your existing IT infrastructure, including ticketing systems, CRM platforms, and knowledge bases.

Many BPO providers offer 24/7 support by employing staff across different time zones, ensuring round-the-clock availability for your customers.

Key metrics to consider include average response time, first-call resolution rate, customer satisfaction scores, staff retention rates, and the provider's ability to handle your expected call volume.

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