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Top Technical Support Companies in Pakistan


2 Companies

profile

Econsco

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Econsco is a digital marketing agency that provides 360 IT services to businesses of all sizes. We help our clients grow by providing expert advice on how to reach their target audiences online. We also offer a wide range of services, from website design and development to e-commerce solutions and social media marketing. We believe that every business deserves to have a strong online presence, and we are dedicated to helping our clients achieve this. We have a team of experienced professionals who are ready to help you take your business to the next level. Contact us today to find out how we can help you!

  • dollar

    $25/hr

  • user

    50 to 99

  • calender

    2022

  • location

    Pakistan

profile

Digital Hashes

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Digital Hashes is a leading provider of Technology, Digital Marketing, and Outsourcing solutions. With a focus on innovation and client-centricity, Digital Hashes empowers businesses worldwide to achieve digital excellence and strategic growth. Our portfolio of services covers all aspects of the digital journey, from website development to digital marketing, ensuring businesses reach their full potential. With expertise spanning software development, mobile app development for Android, iOS, and Flutter, robust web development, and scalable ecommerce solutions, Digital Hashes excels in delivering tailored technology services. In digital marketing, the agency enhances online presence through SEO, social media management and advertising, Google Ads, and content marketing strategies. Read More

  • dollar

    <$25/hr

  • user

    2 to 9

  • calender

    2023

  • location

    Pakistan

Frequently Asked Questions

BPO Technical Support services involve outsourcing technical assistance tasks to specialized companies. These services include helping customers with software issues, hardware problems, and general IT-related queries.

Technical Support BPO focuses specifically on resolving IT-related issues, requiring staff with specialized technical knowledge. General customer service outsourcing typically handles a broader range of customer inquiries that may not require technical expertise.

Outsourcing Technical Support can reduce costs, provide 24/7 support, offer access to specialized skills, and allow companies to focus on their core business activities.

Potential drawbacks include less direct control over support quality, possible language barriers, and the need for careful management of data security and privacy.

Consider factors such as the provider's experience in your industry, their technical expertise, client reviews, pricing structure, and their ability to scale services as your needs change.

These services can handle a wide range of issues including software troubleshooting, network problems, hardware malfunctions, account access issues, and guiding users through product features.

Reputable providers implement strict security measures such as encrypted communications, secure access controls, regular security audits, and compliance with data protection regulations.

Yes, most BPO providers can integrate their support systems with your existing IT infrastructure, including ticketing systems, CRM platforms, and knowledge bases.

Many BPO providers offer 24/7 support by employing staff across different time zones, ensuring round-the-clock availability for your customers.

Key metrics to consider include average response time, first-call resolution rate, customer satisfaction scores, staff retention rates, and the provider's ability to handle your expected call volume.

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