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Top Call Center Services Companies in India


4 Companies

profile

Technokrats

No Reviews

TechnoKrats, an offshore software development and BPO company in Kolkata, India, is the sister concern of Tenet Systems Pvt. Ltd. Since 2006, Tenet Systems has been delivering robust BPO and KPO services to international clients. TechnoKrats, active since 2015, provides bespoke technology-based services globally and is considered one of the best website design and development services in India. Our field of expertise encircles web designing & development, digital marketing with SEO and SEM services, lead generation technology integration services, application development, and BPO services. Our resilient team of experts: UI/UX designers, experienced project managers, and developers are skilled in offering powerful solutions and are always ready to take up challenges that make TechnoKrats Read More

  • dollar

    $25-49/hr

  • user

    50 to 99

  • calender

    2015

  • location

    India

profile

RCSPL Canada Inc.

No Reviews

BPO (Business Process Outsourcing) Services are the practice of outsourcing non-core business processes to an external service provider who specializes in delivering these services. RCSPL Canada Inc. is a leading provider of Business Process Outsourcing (BPO) services in Toronto, Canada. Our goal is to help businesses streamline their processes, increase efficiency, and reduce costs through our comprehensive BPO solutions. We understand that every business is unique, and that’s why we offer customized BPO services to meet your specific needs. Our experienced team of professionals will work with you to identify areas where we can make a positive impact, and implement solutions that are tailored to your business. At RCSPL Canada Inc., we believe that outsourcing should be simple and stresRead More

  • dollar

    <$25/hr

  • user

    50 to 99

  • calender

    2013

  • location

    India

profile

Ascent BPO Services Pvt. Ltd.

Verified

No Reviews

Ascent BPO Services Pvt. Ltd. is a premier provider of Business Process Outsourcing (BPO) services, offering top-notch Data Entry Projects, Data Entry Services, Data Processing, BPO Projects, Call Center projects, Call Center Solutions, and Customer Service Support. Our team of experts is dedicated to helping our clients improve their operations, streamline their processes, and boost their bottom lines. We offer a comprehensive range of services, including customer support, technical support, data processing, and more, that are tailored to meet the specific needs of our clients. At Ascent BPO Services Pvt. Ltd. we understand that every business is unique, which is why we take a customized approach to our services. Our team works closely with each client to understand their specific neeRead More

  • dollar

    <$25/hr

  • user

    50 to 249

  • calender

    2015

  • location

    India

profile

Evon

No Reviews

Evon Technologies, an online marketplace development company, specializes in helping traditional businesses debut their online service marketplace platform with ready-made code modules and design templates. With over 18+ years of experience, we offer custom solutions featuring an easy booking system, payment integration, live tracking, chat & feedback. Our expertise encompasses building customizable, scalable online platforms that are quick to develop & implement within a budget. Utilizing advanced algorithms and a deep understanding of cost-effective service marketplace app development, Evon Technologies delivers custom solutions that enhance end-user engagement through a user-friendly platform, often with features like customer ratings, chat & feedback, and promotions.

  • dollar

    <$25/hr

  • user

    250 to 499

  • calender

    2006

  • location

    India

Frequently Asked Questions

BPO Call Center Services involve outsourcing customer support, telemarketing, and other phone-based tasks to a third-party provider. These services help businesses manage high call volumes and improve customer service efficiency.

Call Center Services focus specifically on voice-based customer interactions, while other BPO services may include back-office operations, data entry, or IT support. Call centers handle inbound and outbound calls for various purposes like customer support, sales, or technical assistance.

Benefits include cost savings, 24/7 customer support, scalability, access to specialized skills, and the ability to focus on core business functions. It also allows companies to handle peak call volumes without maintaining a large in-house team.

Potential drawbacks include less direct control over customer interactions, possible language or cultural barriers, data security concerns, and the need for effective communication with the service provider to maintain quality standards.

Consider factors such as the provider's experience, technology infrastructure, language capabilities, pricing models, quality assurance processes, and industry-specific expertise. Also, check client testimonials and case studies to assess their track record.

Various industries can benefit, including e-commerce, healthcare, finance, telecommunications, travel, and retail. Any business with high customer interaction volumes or those needing 24/7 support can find value in these services.

Reputable providers implement strict data protection measures, including secure networks, encryption, access controls, and compliance with regulations like GDPR or HIPAA. Ask potential providers about their security certifications and protocols.

Yes, most modern call center service providers can integrate their systems with your CRM, ticketing systems, and other business tools. This integration ensures smooth data flow and consistent customer experiences.

Pricing models can vary, including per-call, per-minute, or per-agent pricing. Some providers offer fixed monthly fees for dedicated teams. The cost structure often depends on the complexity of services, call volume, and required skills.

Key metrics include average handling time, first call resolution rate, customer satisfaction scores, abandon rate, and service level agreements (SLAs). Regular performance reviews with your provider can help maintain service quality.

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