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Top Call Center Services Companies in Kampala


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Othware Limited

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Othware began its business operation as a web and custom software service provider in Kampala in 2016. We currently provide quality cost-effective website design, cloud solutions, managed IT, IT consultancy and enterprise software development solutions to clients globally. Depending on the size and industry of your organization, we have different products and services to meet your requirements. We leverage on more innovative and efficient ways compared to most creative agencies to bring you high-quality solutions at lower prices. We work with our global clientele remotely which also helps lower overall costs. Othware offers developer outsourcing and augmentation services in the UK, European Union and US markets where developer rates have sky rocketed. Othware is fully incorporated in the Read More

  • dollar

    <$25/hr

  • user

    100 to 249

  • calender

    2016

  • location

    Uganda

Frequently Asked Questions

BPO Call Center Services involve outsourcing customer support, telemarketing, and other phone-based tasks to a third-party provider. These services help businesses manage high call volumes and improve customer service efficiency.

Call Center Services focus specifically on voice-based customer interactions, while other BPO services may include back-office operations, data entry, or IT support. Call centers handle inbound and outbound calls for various purposes like customer support, sales, or technical assistance.

Benefits include cost savings, 24/7 customer support, scalability, access to specialized skills, and the ability to focus on core business functions. It also allows companies to handle peak call volumes without maintaining a large in-house team.

Potential drawbacks include less direct control over customer interactions, possible language or cultural barriers, data security concerns, and the need for effective communication with the service provider to maintain quality standards.

Consider factors such as the provider's experience, technology infrastructure, language capabilities, pricing models, quality assurance processes, and industry-specific expertise. Also, check client testimonials and case studies to assess their track record.

Various industries can benefit, including e-commerce, healthcare, finance, telecommunications, travel, and retail. Any business with high customer interaction volumes or those needing 24/7 support can find value in these services.

Reputable providers implement strict data protection measures, including secure networks, encryption, access controls, and compliance with regulations like GDPR or HIPAA. Ask potential providers about their security certifications and protocols.

Yes, most modern call center service providers can integrate their systems with your CRM, ticketing systems, and other business tools. This integration ensures smooth data flow and consistent customer experiences.

Pricing models can vary, including per-call, per-minute, or per-agent pricing. Some providers offer fixed monthly fees for dedicated teams. The cost structure often depends on the complexity of services, call volume, and required skills.

Key metrics include average handling time, first call resolution rate, customer satisfaction scores, abandon rate, and service level agreements (SLAs). Regular performance reviews with your provider can help maintain service quality.

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