Top Call Center Services Companies in United States (USA)


8 Companies

Systemart is a New Jersey-based staffing, software development, and business process outsourcing (BPO) firm. We've been providing high-quality business solutions to our customers around the country for more than two decades. We assist customers in increasing profitability and productivity. Systemart will connect you with the right talent in a timely manner, giving you a competitive advantage. We can provide you with temporary or permanent personnel to help the business expand. Our comprehensive IT & software services are adaptable, scalable, and dependable. Whether it's emerging technologies or legacy systems, we'll provide you appealing options. Our tried-and-true methodology and technological know-how will help you get to market faster.

  • dollar

    <$25/hr

  • user

    10 to 49

  • calender

    1998

  • location

    United States (USA)

Vsynergize excels as a versatile service provider specializing in Omnichannel AI Contact Center solutions and BPO service. Their comprehensive Business Process Management (BPM) services optimize workflows through detailed analysis and automation. As a leading Business Process Outsourcing company, Vsynergize offers diverse services like Finance and Accounting, Back Office, Call Center, L1-L3 Helpdesk Support and IT Outsourcing, e-commerce, claims processing, Order Management, Data Analytics and Revenue Cycle Management. With Vsynergize's integrated approach, enhance your client operations and improve customer experience.

  • dollar

    $25-49/hr

  • user

    250 to 999

  • calender

    2001

  • location

    United States (USA)

CSV Now is a distinguished consulting firm with a longstanding specialization in talent acquisition, content marketing, and Business Process Outsourcing (BPO). Renowned for propelling recognizable tech brands to new heights, we provide comprehensive business solutions that encompass finding the right talent and effectively communicating brand messages. With an established track record, CSV Now stands as your trusted partner for integrated and strategic business advancements.

  • dollar

    N/A

  • user

    10 to 49

  • calender

    2020

  • location

    United States (USA)

We are a USA-based international BPO, operates seamlessly across borders, with centers strategically located in the US, UAE, and India. Specializing in comprehensive outsourcing solutions, we cater to companies seeking to optimize their operations. From customer support services to voice, email, and chat support, as well as efficient back-office support, we've got you covered. Partner with us today for unparalleled efficiency and seamless support services!

  • dollar

    N/A

  • user

    1,000 to 9,999

  • calender

    1999

  • location

    United States (USA)

Armored Medical Billing offers comprehensive billing solutions tailored to all medical specialties. Our services include accurate coding, claim submission, and payment posting to streamline revenue cycles. We handle insurance verifications, patient billing, and follow-ups to ensure timely reimbursements. Our team is adept at navigating complex regulations and managing denials to maximize collections. We provide detailed reporting and analytics to help optimize financial performance. Trust Armored Medical Billing for efficient, reliable, and customized billing services that enhance your practice’s profitability and reduce administrative burdens.

  • dollar

    <$25/hr

  • user

    1 to 9

  • calender

    2015

  • location

    United States (USA)

DGC BPO Service is a USA-based provider of Business Process Outsourcing (BPO) solutions. We specialize in customer support, sales and lead generation, virtual assistance, digital marketing support, and comprehensive BPO services. Our goal is to help businesses improve efficiency, reduce costs, and drive growth through tailored, cost-effective outsourcing solutions. With a dedicated team and a focus on customer satisfaction, DGC BPO Service delivers results that empower businesses to succeed in a competitive environment.

  • dollar

    <$25/hr

  • user

    10 to 49

  • calender

    2020

  • location

    United States (USA)

Evon Technologies, an online marketplace development company, specializes in helping traditional businesses debut their online service marketplace platform with ready-made code modules and design templates. With over 18+ years of experience, we offer custom solutions featuring an easy booking system, payment integration, live tracking, chat & feedback. Our expertise encompasses building customizable, scalable online platforms that are quick to develop & implement within a budget. Utilizing advanced algorithms and a deep understanding of cost-effective service marketplace app development, Evon Technologies delivers custom solutions that enhance end-user engagement through a user-friendly platform, often with features like customer ratings, chat & feedback, and promotions.

  • dollar

    <$25/hr

  • user

    250 to 499

  • calender

    2006

  • location

    United States (USA)

Expert-managed service teams that scale with your business, so you can focus on driving growth and innovation." to "Expert-managed service teams scale with your business, allowing you to focus on driving growth and innovation.

  • dollar

    N/A

  • user

    50 to 249

  • calender

    2020

  • location

    United States (USA)

Frequently Asked Questions

BPO Call Center Services involve outsourcing customer support, telemarketing, and other phone-based tasks to a third-party provider. These services help businesses manage high call volumes and improve customer service efficiency.

Call Center Services focus specifically on voice-based customer interactions, while other BPO services may include back-office operations, data entry, or IT support. Call centers handle inbound and outbound calls for various purposes like customer support, sales, or technical assistance.

Benefits include cost savings, 24/7 customer support, scalability, access to specialized skills, and the ability to focus on core business functions. It also allows companies to handle peak call volumes without maintaining a large in-house team.

Potential drawbacks include less direct control over customer interactions, possible language or cultural barriers, data security concerns, and the need for effective communication with the service provider to maintain quality standards.

Consider factors such as the provider's experience, technology infrastructure, language capabilities, pricing models, quality assurance processes, and industry-specific expertise. Also, check client testimonials and case studies to assess their track record.

Various industries can benefit, including e-commerce, healthcare, finance, telecommunications, travel, and retail. Any business with high customer interaction volumes or those needing 24/7 support can find value in these services.

Reputable providers implement strict data protection measures, including secure networks, encryption, access controls, and compliance with regulations like GDPR or HIPAA. Ask potential providers about their security certifications and protocols.

Yes, most modern call center service providers can integrate their systems with your CRM, ticketing systems, and other business tools. This integration ensures smooth data flow and consistent customer experiences.

Pricing models can vary, including per-call, per-minute, or per-agent pricing. Some providers offer fixed monthly fees for dedicated teams. The cost structure often depends on the complexity of services, call volume, and required skills.

Key metrics include average handling time, first call resolution rate, customer satisfaction scores, abandon rate, and service level agreements (SLAs). Regular performance reviews with your provider can help maintain service quality.