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Top Call Center Services Companies in Egypt


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MOSCAR Business Solutions - MBS

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We are Moscar Business Solutions who partner with high-growth organizations to develop their people strategy; source and hire key talent; and, coach their senior executives to build emotionally intelligent leaders and create high-performing teams. Our clients span the globe from Egypt & Gulf from blue-chip multinationals to owner-led start-ups to not-for-profit organizations. We thrive in fast-paced challenging environments where our clients are experiencing growth and hyper-growth; transformation and turnaround; and internationalization. At MBS, we know that people are the cornerstone to a company’s success. Great strategies, visions, and amazing products won’t yield results, revenue or customers, without the right people who have the right growth mindset. We help companies break new grouRead More

  • dollar

    <$25/hr

  • user

    10 to 49

  • calender

    2020

  • location

    Egypt

Frequently Asked Questions

BPO Call Center Services involve outsourcing customer support, telemarketing, and other phone-based tasks to a third-party provider. These services help businesses manage high call volumes and improve customer service efficiency.

Call Center Services focus specifically on voice-based customer interactions, while other BPO services may include back-office operations, data entry, or IT support. Call centers handle inbound and outbound calls for various purposes like customer support, sales, or technical assistance.

Benefits include cost savings, 24/7 customer support, scalability, access to specialized skills, and the ability to focus on core business functions. It also allows companies to handle peak call volumes without maintaining a large in-house team.

Potential drawbacks include less direct control over customer interactions, possible language or cultural barriers, data security concerns, and the need for effective communication with the service provider to maintain quality standards.

Consider factors such as the provider's experience, technology infrastructure, language capabilities, pricing models, quality assurance processes, and industry-specific expertise. Also, check client testimonials and case studies to assess their track record.

Various industries can benefit, including e-commerce, healthcare, finance, telecommunications, travel, and retail. Any business with high customer interaction volumes or those needing 24/7 support can find value in these services.

Reputable providers implement strict data protection measures, including secure networks, encryption, access controls, and compliance with regulations like GDPR or HIPAA. Ask potential providers about their security certifications and protocols.

Yes, most modern call center service providers can integrate their systems with your CRM, ticketing systems, and other business tools. This integration ensures smooth data flow and consistent customer experiences.

Pricing models can vary, including per-call, per-minute, or per-agent pricing. Some providers offer fixed monthly fees for dedicated teams. The cost structure often depends on the complexity of services, call volume, and required skills.

Key metrics include average handling time, first call resolution rate, customer satisfaction scores, abandon rate, and service level agreements (SLAs). Regular performance reviews with your provider can help maintain service quality.

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